Return policy
Returns Policy
We want you to be fully satisfied with your order. Please review the guidelines below before initiating a return.
| UK Customers | International Customers | |
|---|---|---|
| Return window | 14 days from delivery | 14 days from delivery |
| Return method | Self-serve portal | Email request |
| Return shipping | £4.99 return label | Customer arranges and pays |
| Restocking fee | 3% of order value | 3% of order value |
| Exchanges | Request via email | Request via email |
| Sale items | Exchange only | Exchange only |
| Clearance items | Final sale | Final sale |
Eligibility
- Items must be unused, unworn, and in original packaging.
- Shoes must be tried on a clean surface.
- We may request photos before approving a return.
- Returns that don't meet these conditions may be refused.
UK Returns
How to initiate a return
All UK returns must be submitted through our self-serve portal:
- Log into your account using the icon in the top-right corner and the email address used at checkout. A one-time code will be sent to you to access your account.
- Select your order.
- Click Request Return and follow the steps.
- You will receive an email with your return label and instructions.
Fees
- £4.99 return shipping label
- 3% restocking fee
UK Exchanges
We offer one free exchange per UK customer. To initiate an exchange, please email us at contact@widerry.com
International Returns
International customers (Non-UK) must initiate returns by emailing: contact@widerry.com
We will provide the return address only. Customers must purchase and handle their own tracked return shipping. Refunds cannot be issued for parcels not received back to us.
Fees
- Customer covers return shipping.
- 3% restocking fee applied to all refunds.
International Exchanges
For size exchanges, please contact us at contact@widerry.com
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We reserve the right to request photographic evidence of the shoes and refuse or send back a return if the shoes are not in a condition that meets all of the requirements stated above.
By placing an order, you agree to these conditions. We kindly ask that you adhere to these guidelines to ensure a smooth and efficient return process. If you have any further questions or concerns regarding your return, please do not hesitate to contact us at contact@widerry.com