Yes, we have the ability to deliver almost anywhere. If the option to ship to your country is not available, please contact us on contact@widerry.com and we will assist you placing an order.

Currently, our wide fit shoe collection offers sizes ranging from EU 35 to EU 44 depending on the style, all designed with extra-large width to accommodate most feet. If you’re unsure about your perfect fit, visit our sizing guide page for helpful tips and detailed information on selecting the right size for you.

Check out this helpful video tutorial on how to measure your feet or follow the instructions below.

‎

MEASURE THE LENGTH‎

1. Gather your materials: You will need a piece of paper, a pen, and a ruler.

2. Place your foot on the paper: Stand on the paper with your heel against a wall or straight edge.

3. Trace your foot: Use the pen to trace around your foot, keeping the pen upright and as close to your foot as possible.

4. Measure your foot: Use the ruler to measure the length from the back of your heel to the tip of your longest toe. Repeat the process with your other foot and use the larger measurement to find your shoe size

‎

Remember to measure your feet in the afternoon or evening when they are at their largest.

‎

MEASURE THE WIDTH

1.Gather your materials: You will need a tape measure and a chair or stool to sit on.

2. Sit down and measure the widest part of your foot: Wrap the tape measure from the zero mark around the widest part of your foot, usually around the ball of your foot or the base of your toes. Make sure the tape measure is snug but not too tight.

3. Take note of your measurement: Look at the measurement on the tape measure and write it down. This is your foot width or circumference.

‎

Remember to measure both feet as they may be slightly different in size, and to take note of the unit of measurement used by the tape measure (inches or centimeters).

Of course, you can purchase your usual size. However, we highly recommend measuring your feet prior to making a purchase, as sizing can vary between different shoe brands. Taking this step will help you avoid the inconvenience of receiving the wrong size and going through the return process.

Currently, we offer our shoes in one width option, which corresponds to an extra large width (2E/3E - 2W/3W). This sizing choice has been made to accommodate those with wide feet, flat feet, bunions, or anyone seeking a larger toe box for enhanced comfort. For specific measurements and further guidance on selecting the perfect fit, we encourage you to check our comprehensive size guide.

We currently offer free shipping for UK and EU customers who join our newsletter.

Estimated shipping costs:

UK: £4.99
EU: €15
US: $25
Rest of World: £30

Shipping costs shown above are approximate. The exact cost will be displayed at checkout.

Find our full shipping policy here

Once you've successfully placed an order with us (yay!), we will require a maximum of 3-4 business days to process it. Rest assured, you'll receive a shipment confirmation via email, complete with a tracking link. The delivery timeframe will vary depending on your location.

• UK: 2-4 business days
• US: 5-10 business days
• EU: 5-8 business days
• Rest of the world: 5-15 business days

Please note that these timeframes are provided as a general guide and may vary depending on external factors.

For all our shipments, we rely on Royal Mail as our trusted courier, which will then be handed over to your local courier in your country for final delivery.

If you pre-order: The estimated shipping date for pre-order products is clearly indicated on the respective product page. The actual delivery timeframe will depend on your location. ‎

Rest assured, we will keep you informed throughout the process with email updates regarding the estimated delivery date or any potential delays that may occur.

To secure your pre-order items, full payment is required at the time of purchase.

To make sure we can process your return successfully, please adhere to the requirements below when returning your package:

- The return request must be made within 14 days from the order delivery date.
- Items must be unused and in their original condition.
- The packaging/box must be the original and in perfect condition.

UK customers can initiate a return request via the online portal by clicking the icon in the top right corner. Log in using your order number and the email address used to place the order.

For International customers, If you meet these requirements, please email us at contact@widerry.com and we will start the return process.

Read our full return policy here.

If you’re in the UK, you won’t pay any customs or import fees.

For US customers, we are required by law to charge customs fees at checkout. These fees will be calculated automatically and added to your basket, in addition to our shipping fees.

For EU and international customers, your package may be held by customs in your country, and you may be required to pay duties, taxes, or handling fees before delivery. These charges vary by country and are the responsibility of the importer — that’s you. Widerry does not cover or reimburse these fees. Please check your local customs regulations to understand what may apply.

Access your shipping confirmation email to track your package and check delivery status. There should be a link in the email that will redirect you to the carrier website, where you can get an updated status of your order.

New collections/styles, and sold-out items are occasionally offered on a pre-order basis. As a small, independently run brand, we produce each style in limited quantities to remain intentional and avoid overproduction. Pre-ordering allows us to better understand demand, plan production more accurately, and ensure we only make what is needed, while also allowing you to secure your pair in advance at an introductory price. This approach reflects our commitment to slow fashion and responsible production.

Your order will be shipped within the estimated timeframe provided at the time of purchase, which will also be confirmed in your confirmation email. Please allow this timeframe to pass before reaching out. We will dispatch your order as soon as it is ready, and you will receive a shipping confirmation email once it has been shipped.